Our promise

Quick recap of what these restaurants are committed to:-

Mc Donalds (www.mcdonalds.com.my)
BRAND MISSION To be our customers' favourite place and way to eat.
BRAND PROMISE To provide Simple Easy Enjoyment to every customer at every visit.



Secret Receipe (www.secretrecipe.com.my)
Secret Recipe’s principle is set: to give the best satisfaction to all its valued customers.



Old Town White Coffee (www.oldtown.com.my)
Our Goal: To let everyone enjoy every sip of authentic Malaysian Ipoh White Coffee anytime, anywhere.



Domino's Pizza (www.dominos.com.my)
Our Vision :Making families, friends and colleagues happy by delivering unforgettable dining experiences.
Our Mission Statement :Domino's is the pizza specialist who consistently delights the customer with great taste and choices in pizza and with friendly, courteous people providing prompt delivery service.

Their taglines

From Malaysia's Most Valuable Brand (MMVB) advertisement; And they say:

How many big brands start out as big brands? Maybank

Nation 360 degree. Astro

The Power of Vision is What Put us Ahead. Hong Leong Bank

Peace of Mind comes with Simplicity. RHB Bank

Turning Vision into Reality. Sunway

We continue to deliver value, so you can enjoy financial stability. Alliance Financial Group

Thoughts from the Top (Public Bank)

Prudent management and solid financials make Public Bank Malaysia's Most valuable Brand after two years as No. 2.

Their strategies:
+ Malaysians trust Public Bank because of its solid financial position, prudent management and superior and long track record of financial performance. Public Bank was not involved in subprime mortgage-backed securities and other toxic securities,” says Tan Sri Tay Ah Lek, managing director of Public Bank

+ Its performance has earned Public Bank - Best Retail Bank in Malaysia this year from Asian Banking and Finance and The Asian Banker. The latter also awarded the bank the title of Best Retail Bank in Asia-Pacific 2009, while in FinanceAsia’s Asia’s Best Managed Companies 2009 poll, Public Bank emerged as the best managed company and had the best corporate governance.

+ Public Bank has also earned the trust of the community through its corporate social responsibility (CSR) programmes which are “enshrined in its corporate philosophy”.

+ Public Bank also employs a fair and transparent performance-based remuneration system and meritocracy-based career path.

+ Public Bank group seeks to keep its position as the most efficient, profitable and respected financial institution in Malaysia and the Asia-Pacific and in this, it will be helped by its strong brand.

Full Article:
MMVB 2009: Unwavering trust from customers

Malaysia's 30 Most Valuable Brands 2009 by The Edge

1. Public Bank
2. Maybank
3. CIMB
4. Celcom
5. Parkson
6. Resorts World Genting
7. Digi
8. Astro
9. Sime Darby
10.Petronas
11. Perodua 12. Hong Leong Bank 13. Giant 14. AmBank 15. YTL
16. Malaysia Airlines 17. RHB Bank 18. TV3 19. Air Asia 20. The Star
21. JobStreet.com 22. Dutch Lady 23. Padini 24. Sin Chew 25. Affin Bank
26. Alliance Bank 27. Kurnia 28. Premier 29. Sunway City 30. Bonia

Thoughts on Quality

1. Everything can be improved. C. W. Barron

2. Quality is remembered long after the price is forgotten. Gucci Family Slogan

3. The quality of expectations determines the quality of our action. Andre Godin

4. Quality begins on the inside... and then works its way out. Bob Moawad

5. Quality is not an act, it is a habit. Aristotle

6. Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. Philip Crosby

7. Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers. Anthony Robbins

8. Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. Tom Peters

9.The quality of a leader is reflected in the standards they set for themselves. Ray Kroc

10. We never, then, love a person, but only qualities. Blaise Pascal

10 Important GMP Programs

Below are 10 important programs which will be essential in GMP

(1) Premise And Environment

(2) Equipment And Utensils

(3) Personnel

(4) Sanitation Facilities And Operation

(5) Cleaning Control Program

(6) Pest Control Program

(7) Supplies Control

(8) Process Control

(9) Storage And Distribution

(10)Product Recall Program

Job Vacancy -Ampang, Selangor,Malaysia

1.) MARKETING COORDINATOR

Requirements :-
(i) Candidates must possess at least Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Marketing, Business Management, Economics and Business Studies or its equivalent.
(ii) Possess initiative and able to work independently.
(iii) Possess own transport
(iv) Able to manage multiple tasks in fast paced environment
(v) Fresh graduate/entry level applicants are encouraged to apply

2.) CLEANING EXECUTIVE

Requirements :-
(i) Candidates must at least with 2 years experience as Supervisor level in cleaning services industry.
(ii) Preferably with experience in leading and supervising a team of cleaners.
(iii) Knowledge of cleaning material, equipment and machineries is essential
(iv) Possess initiative and able to work independently.
(v) Those with certificate in cleaning will be an added advantage

3.) SECRETARY/ADMIN ASSISTANT

Requirements:
(i) Good command of both written and spoken English and Bahasa Malaysia.
(ii) Computer literate – Microsoft Office
(iii) Pleasant personality & disposition
(iv) Preferably with those possess Diploma/Certificate in Secretary Studies

Company Website: www.stsgroup.com.my.
Those interested can forward your resume to yun@stsgroup.com.my Or alternatively, can email me at kykpshare@gmail.com for more details or other similar jobs enquiries.

7 QC Tools: The What & Who Story

What's that?

• Fundamental instruments to improve the quality of the product


• Effective problem-solving tools for quality and productivity improvement
  

Who's in the list?

• Ishikawa diagram (Fish bone Diagram/Cause & Effect Diagram)


• Parento chart


• Check sheet


• Control Chart


• Flow Chart


• Histogram


• Scatter Diagram

Aseptic Packaging

What is that?

• The filling of a commercially sterile product into a sterile container under aseptic conditions and hermetically sealing the containers to prevent reinfection.


• The product itself is shelf-stable at ambient conditions.


• The term “aseptic” is derived from the Greek word “septicos” which means the absence of putrefactive micro-organisms.

Common application in food industry?

• Packaging of pre-sterilised and sterile products.Examples are milk and dairy products, puddings, desserts, fruit and vegetable juices, soups, sauces, and products with particulates.


• Packaging of non-sterile product to avoid infection by micro-organisms. Examples of this application include fermented dairy products like
  yoghurt.

GMP: A Brief Intro

• Good Manufacturing Practices


• Procedures to ensure products (pharmaceutical/food/medical devices) are manufactured to meet a certain quality and safety requirement


• These procedures describe the methods, equipment, facilities and controls for all manufactured goods


• GMP programs ensure HACCP plans focus on CCPs to produce safe food packaging material


• Prerequisite program for food packaging material quality and safety plans e.g. HACCP, ISO9001, ISO 22000, BRC
  

Job Vacancy Available: Malaysia

Chemist

• Degree in Science (Preferably with Chemistry Background)


• Manufacturing of Cosmestic Products


• Located in Damansara , Selangor


• Fresh Graduates will be considered as well

Marketing Executive

• Degree in Business/Marketing


• Subsidiary of a Public Listed Company In Malaysia


• With at least 2 years of relevant working experience


• Located in Kepong, Selangor


• Preferably with branding experience

Chemist & QC Executive (Separate posistions)

• Degree in Science (preferably with Chemistry Background)


• Manufacturing of adhesive products


• With at least 1-2 years experience in manufacturing industry


• Located in Senawang, Negeri Sembilan


• Fresh graduates will be considered as well

Kindly leave your email here if you are keen. I will email the contact person to you acccordingly. All the best and good luck!!

ISO : What's that?

International Organization For Standardization

• Word derived from Greek -ISOS which means "Equal"


• HQ located in Geneva Switzerland


• The mission 1:-To promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods services


• The mission 2: -To develop cooperation in the spheres of intellectual, scientific, technological and economic activity

The Process

A look at basic approch when developing a training program...

1) Conduct needs assesment
2) Create a learning environment
3) Select training method
4) Develope evaluation plan
5) Monitor& evaluate the program
6) Improve & make changes

Learning & Development in a company must be a continuous process, with that TRAINING can be link to Employee Improvement Process and is align with Business Strategy.

Principles Of Quality Management System (ISO 9001)

There are 8 principles which form the back bone of the maintenance and sustainability of implementating Quality Management System in an organization.

Principle 1: Customer Focus Organization

• Organizations depends on their customers. Thus, they should comprehend current and future customer need, meet customer requirement as well as striving to exceed customer expectations

Principle 2: Leadership

• Establishment unity of purpose and way forward of the organization by the top management. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives

Principle 3: Involvement of People

• People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.

Principle 4: Process Approach

• A desire result is achieved more efficiently when related resource and activities are managed as a process.

Principle 5: System Approach

• Identifying, understanding and managing a system of interrelated processes for a given objective improve the organization’s effectiveness and efficiency.

Principle 6 : Continual Improvement

• Continual improvement should be a permanent objective of the organization.
  

Principle 7 :Factual Approach to Decision Making

• Effective decisions are based on the analysis of data and information.
  

Principle 8: Mutual Beneficial Supplier Relationship

• An organization and its supplier are interdependent, and a mutually beneficial relationship enhance the ability of both to create value.
  
  
  
  

HACCP: A Brief Intro

What is HACCP?

• Hazard Analysis & Critical Control Point
• Is a technique / process


• Is a management system for the assurance of food safety


• Identifies, evaluates and controls hazards to ensure food safety


• Can be applied throughout the food chain from primary production to final consumption

How Is HACCP Started?

• Developed by the Pillsbury Company in USA in 1959 for NASA space program


• Normal quality test method- destructive test thus not suitable


• In the 1980’s - HACCP was used for food inspection program


• By 1992 - system has been improved and its benefits recognized worldwide

Why HACCP?

• Recomendation by legislations
  
• Requirements from customers


• Insurance against foodborne incidents and diseases

What Is It In For Me?(WIIFM)

• Cultivate awareness in food safety


• Increases confidence in food safety


• Preventive approach reduces reliance on end product testing


• Internationally recognized


• Reduces losses and wastage


• Meets requirements set by the relevant regulatory authority

What Is the 7 Principles Of HACCP?

• Principle 1: Conduct a hazard analysis


• Principle 2: Identify critical control points


• Principle 3: Establish critical limit
  
• Principle 4: Establish critical control points monitoring
  
• Pricinple 5: Establish corrective action to be taken


• Principle 6: Establish procedures for verification to confirm that the HACCP system is working effectively


• Principle 7: Establish document procedures pertaining all procedures and records appropriate to these principles and their application
  

Calibration Bodies In Malaysia

Sendi Mahir Sdn Bhd
7, Jalan Batu Laut 28/5,

Taman Alam Megah,

40000 Shah Alam,

Selangor Darul Ehsan.
Contact: 03-5191-7388

Fax:03-5191-0675

Pyrometro Services (M) Sdn Bhd
No 19, Jalan U5/11 (PS), Seksyen U5 (Panasuria)
40150 Shah Alam,

Selangor Darul Ehsan
e-mail: hq@pyrometro.com

Contact: +603-5569 1648

Fax: +603-5569 1548

Segatec Sdn Bhd
Wisma Vitar, Lot 590, Jalan Batu Tiga Lama,
Kawasan Perindustrian Sugai Rasa, 41300 Klang

Contact : +603-3342 2022 Fax : +603-3342 2027

Sirim-Sime Technologies Sdn Bhd
Kompleks Sime Darby, Persiaran Kewajipan,

47600 Subang Jaya,
Selangor Darul Ehsan.

Contact: +603-5632 9066
Fax: +603-5632 9077

Metrology Science Centre Sdn Bhd

No. 33, Jalan Kota Raja, L27/L Section 27,

Hicom Town Centre,

40400 Shah Alam

Selangor Darul Ehsan
Contact : +603-5192 6672

Fax : +603-5192 7013

Schutter Far East Sdn Bhd

4203, 3rd Floor, Jalan Susur,

Persiaran Raja Muda Musa,

42000 Perlabuhan Klang

Selangor Darul Ehasn

Contact : +603-31662672

Fax : +603-5569 4201, +603-6157 1836

Marketing the Training Function

1. Involved department managers in developing the training or learning effort
2. Demonstrate how a training & development program can solved specific business needs
3. Listen & act on feedback received from managers & employees
4. Advertise on email, company websites and employee notice board
5. Branding for the training department (based on department objectives, mission & vision)

List Of Certification Bodies In Malaysia

MOODY INTERNATIONAL CERTIFICATION
(MALAYSIA) SDN BHD
Origin: United Kingdom

75, Jalan Jejaka Dua,
Taman Maluri, Cheras,
55100 Kuala Lumpur.

Tel: 03-9283 9881
Fax: 03-9284 8187 / 03-9284 7426
Contact Person: Mr. Chin Miew Lim (012-302 3870)
Mr. Ady Low (012-302 3764)
Email: general@micertkl.com

BM TRADA (M) SDN BHD

Origin: United Kingdom

715, Block A, Kelana Centre Point,
No. 3, Jalan SS7/19, Kelana Jaya,
47301 Petaling Jaya,
Selangor Darul Ehsan

Tel: 03-7880 5623
Fax: 03-7880 5626

Contact person: Mr. Steven / Ms. June
Email: bmtrada@bmtrada.com.my /
bmtrada-kl@bmtrada.net
Website: http://www.bmtrada.com.my/

SIRIM QAS SDN BHD
Origin: Malaysia

Building 4, SIRIM Complex 1,
Persiaran Dato’ Menteri,
P.O. Box 7035, Section 2,
40911 Shah Alam,
Selangor Darul Ehsan

Tel: 03-5544 6000; Marketing: 03-5544 6400
Fax: 03-5510 9439; Marketing: 03-5544 6466

Contact: Mr. Loo (03-5544 5678)
Ms. Patricia (012-304 3203)
Mr. Suren (03-5544 6815)
(D/L: 03-5544 6439)
Email: skloo@sirim.my

qas_marketing@sirim.my


DNV AS SDN BHD
Origin: Netherlands

Level 24, The Weld Tower,
76, Jalan Raja Chulan,
50200 Kuala Lumpur

Tel: 03-2050 2888
Fax: 03-2034 2886
Contact: Ms. Denise Lai,
Ms. Fera (Management Service)
En Syed Azizan Hashim (Lead Auditor)

TUV NORD (MALAYSIA) SDN BHD

Origin: German

Unit 703, Level 7,
Amcorp Tower, Amcorp Trade Centre,
No. 18, Persiaran Barat off Jalan Timur,
46050 Petaling Jaya
Selangor Darul Ehsan

Tel: 03-7957 2124
Fax: 03-7957 3500
Contact: Ms. Bee Ling
Email: malaysia@rwtucv.com


BVQI (M) SDN BHD
Origin: France

Level 11, Menara Dayabumi,
Jalan Hishamuddin,,
50550 Kuala Lumpur.

Tel: 03-2267 2888
Fax: 03-2267 2889
Contact Person: Ms. Eva Soo (017-331 1262)
Mr. Nukie Liong (012-3793606)
Email: eva.soo@my.bureauveritas.com
nukie.liong@my.bureauveritas.com


SGS (M) SDN BHD
Origin: Switzerland

3rd Floor, Bangunan British American,
Jalan Semantan, Damansara Heights,
50490 Kuala Lumpur.
Tel: 03-2095 9200
Fax: 03-2095 9611 / 2093 8202
Contact: Cik Nor Zaleha / Mr. Christopher Chin
Email: christopher.chin@sgs.com


LLOYD’S REGISTER QUALITY ASSURANCE SDN BHD

Origin: United Kingdom

Suite 21-04, Level 21,
Menara Tan & Tan,
207, Jalan Tun Razak,
50400 Kuala Lumpur

Tel: 03-2161 7571
Fax: 03-2161 7606
Contact: Ms. Fiona Chong (012-323 5601)
Email: kuala.Lumpur@lr.org

QC & QA: What and How Story

Some of us thought that they know the differences between Quality Assurance (QA) & Quality Control (QC).

But, do we really know what we thought we comprehended?Or just merely assumptions?

Anyway, below are some pointers to enlighten us :

Quality Control (QC):

What?
The activities or techniques used to achieve and maintain the product quality, process and service.
How?

Finding & eliminating causes of quality problems through tools & equipment so that customer’s requirements are continually met.

Quality Assurance (QA):

What?

Prevention of quality problems through planned and systematic activities including documentation.
How?
Establish a good quality management system and the assessment of its adequacy & conformance audit of the operation system & the review of the system itself.

Quality?What's that?

Perception on Quality had been evolved from time to time.

Different Quality Gurus had come out with different terms.

Even layman like you and me had our very own terminology!

So, what would be the best definition for Quality?

No problems?

No disappointments?

No rejection?

Customer satisfaction?

Meeting specification?

According to ISO 9000:2005 (Quality Management Systems-Fundamentals and Vocabulary),

Quality:
"Degree to which a set of inherent characteristics fulfill requirements"

So, what' s Quality to you now?

You Decide!

Plan or Fail?

No matter what the project is;
big or small
there must be a PLAN!

With planning, we can see a bigger & clearer picture of our challenges, strength or weaknessess. Many a time, we spend so much time on tasks that are less important and we lose focus on what matter most. Planning help us to structure our mind and ensure we achieve our objectives!

Simple version: If you fail to plan, you plan to fail!

Loving it...

I observed that to be a good trainer
= you must always be prepared
+ you reach early on the Day
+ you share your real life experience
+ you read a lot of good books (find time!)
+ you listen to others
+ you are sensitive to audience
+ you also need lots of enthusiasm and passion!

Loving it now?

Enigma Of Words

Unlock the enigma of words uttered repeatedly as well as to comprehend their persona and style in promoting better relationship and
work better in the team:

Mr. Can Can
Example:
Can, Can ...Within 1 day it could be done!Sure can wan..
Description:
Highly optimistic and positive minded. However, whether the task promised could be really accomplished would always be a question mark.

Mr. No No
Example:
No,No, No, i did not take it! No, No, No, No, i will do it later
Description:
A typical God of Denial and very high tendency to procrastinate.
Employment of the stick method to influence them to move forward is a must.
Carrot method? Can...everythings is possible

But the success recipe will be =
super patience + super nannying + super tolerance

Mr. You Okay?
Example:
You Okay?Sure?You okay?
Description:
Cautious but caring.Takes calculated risk and tends to look things at bigger picture as well as involving the team in decision making. Good listener and tactful.

However, might be seen as slow in making decision.

Mr. Okay Ma
Example:

No. It was okay ma. She speaking to me again already.
Avoiding no more ma!
Description:
Aggressive & very positive minded. Likes to take risk regardless of the end result. Hard to convience them face the facts.

Thus, often ended up like kamikaze wannabe without hitting any target!

Mr Hah?
Example:
Hah? Sure wanna go to MacDonald's again?Hah?
Why not go to mamak store?
Description:
Stubborn but high determined person. Visionary & strong opinioned but highly reliable in getting things done.

Mr. Sure Sure
Example:
Sure..........Sure..........Sure..........Sure...............
(esp every time question being asked or responding when people talking)
Description:
Super duper confident. The high repeatability rate of the same word would trigger the question on whether is he really listening to what was being communicated accordingly.

Share

We are so afraid to share...

Fearing that We might lose out..

Fearing that We might not horde the limelight...

Fearing that Others might be take the credits...

Driven by the emptiness and selfishness...

Thinking that it would be ultimately way to
achieve the greatest joy...

Nay,
We are wrong!

The epitome of greatest joy is always achieved
through and only if

We share .....

Can be better...

The reason this blog was setup is because we always believe we can do better...
Learning is a continuos journey in life and so is the power to excel and be great in whatever we do!